SIZING
How do I tell the size of a particular bag?
The dimensions are included in the description of every product. To view the detailed description of a product, click on the thumbnail image of the product. The dimensions are displayed in this order:
L x W x H. To help determine that size of a bag that yo u already own, you can count the number of squares and multiply be 2. Each piece of seatbelt webbing is approximately 2 1/2" wide.
Can Harveys make me a bag that is not available on your website?
Sorry, but at this time we do not make any custom orders. We also cannot make any modifications to bags that we currently sell. This includes adjusting the strap length, adding additional pockets or zippers, etc.
STRAP LENGTHS
How can I tell what the strap length is on a particular bag?
The strap length and drop is included in the description of every bag. The strap length is the measurement of the strap from end to end. The drop length is the length from the middle of the strap to the top of the bag. The drop length will help you determine how far the bag will hang when it is resting on your body.
Can Harveys make me a bag that has a longer strap?
At this time we cannot make any custom orders. Some of our Carriage Collection bags come with an additional adjustable strap or one can be purchased separately. Currently, we do not offer additional straps for bags from the Classic Collection.
NEW PRODUCTS
How often do you have new products?
Seasonal products are released monthly and are available for a limited time. Items that are included in our Classic Collection are available year round.
How can I find out about the release of new products?
Join our email list! We send out emails four times a month with newly released products and current events.
CUSTOM PRODUCTS
Can Harveys make me a bag in a color/style that is not available on your website?
Sorry, but at this time we cannot make any custom orders.
DISCONTINUED PRODUCTS
Can I purchase a product that has been discontinued?
Inventory may still be available on seasonal items or items that have been disontinued. To check the availability, you can enter the color, style or size of the bag you are looking for into our website's search field. Available inventory will appear in the results. You can also contact customer service at 1-877-666-BAGS (2247) or by email at info@seatbeltbags.com. We will be happy to help you find a specific item that you are looking for, but we do not have the ability to give a list of every product that has ever been discontinued.
MERCEDES-BENZ BAGS
I saw a bag with the Mercedes-Benz logo but I can't find it on your website. How can I get one?
Harveys has a special collaboration with Mercedes Benz and these bags are only offered through authorized Mercedes Benz dealers and also through the Mercedes-Benz website.
I saw a BMW Breast Cancer awareness bag. But I can't find it on your website. Where can I get one?
A few years ago Harveys collaborated with BMW and the Susan G. Komen Foundation. Harveys created a pink make-up bag that was sold exclusively through BMW dealerships and a portion of the proceeds were donated to the Susan G. Komen foundation. This bag is no longer in production and is not available through Harveys but has been spotted on ebay from time to time.
REPAIRS
Does Harveys offer a repair service?
All Harveys bags are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your bag should require repair we offer a repair service. If the nature of the repair is due to a manufacturing defect, we will gladly repair your bag free of charge. If the damage is not due to a manufacturing defect, there will be a $20 service charge for each repair that is performed on the bag.
Where do I send a bag that needs to be repaired?
To send an item back for a repair, please fill out our repair form, click here, and include it in the shipment with your damaged bag.
Please mail the repair to:
Attn: Repairs
1918 E. Glenwood Place
Santa Ana, CA 92705
CLEANING
How do I clean my bag?
For Harveys Seatbeltbags, we recommend that you clean your bag using mild soap and toothbrush to gently scrub away any dirt. Pure acetone can also be used to clean the seatbelt material, but do not use acetone on the lining of the bag because this will cause damage to it. We do not recommend that you machine-wash or dry clean your bag.Harveys bags made from leather or wool should not be cleaned in this manner. Please contact customer service, if you have a question about cleaning one of these bags.
Do you offer a cleaning service?
Yes, the cost of the cleaning is $20 and will include the cost of shipping your bag back to you. Please be aware that not all stains can be removed but we will do our best to restore your bag to its original condition.To send your bag in for this service, click here to print and fill out the cleaning form. You can mail your bag to:
Attn: Cleaning
1918 E. Glenwood Place
Santa Ana CA, 92705
QUALITY
How/where are Harveys bags made?
Every Harveys bag is hand built here in the USA. All of our bags are sewn by hand using the finest and most durable materials available.
LIMITED EDITION
How are Limited Edition bags different from other Harveys bags?
Harveys releases Limited Edition bags twice a year. Limited Edition bags are made in fun color combinations with special lining that is not used in any other Harveys bag. There are only 250 of each style of Limited Edition bags and are only available while supplies last.
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Can I purchase Harveys products in a store?
Harveys has its own store and we are growing fast and opening new locations.Please visit our store locator for a complete list of stores that carry Harveys products.
GIFT CARDS
Do you offer gift cards?
Yes, we offer gift cards in amounts ranging from $25 to $200. Gift cards can be ordered online or by phone. To order a gift card online, please click on the catalog and gift card link in the shopping page. If you would like a gift card in an amount other than what is available online, please contact customer service at 1-877-666-BAGS (2247) and we will be happy to accommodate you.
ORDER STATUS
How can I check the status of my order?
Once your order has been placed, you will receive a confirmation via email. Also, once your order has been shipped, you will receive a FedEx tracking number via email. You can track the status of your package and view the estimated delivery date, by visiting http://fedex.com/us/.
If you have any questions regarding your order, please contact customer service at 1877-666-BAGS (2247). Customer service hours are Monday-Friday 7am-4pm PST.
ORDERING INFOrmation
What forms of payment do you accept?
Seatbeltbags.com accepts Visa, MasterCard, American Express, Discover, Paypal and Harveys gift cards. If you would like to place an order using a gift card, you must contact customer service at 1-877-666-BAGS (2247). Customer service hours are Monday-Friday 8am-4pm PST.
If you would like to pay by check or money order, please contact customer service at 1-877-666-BAGS (2247) and a customer service rep will give you the order total with shipping and any applicable taxes. Please mail your payment along with your shipping address and the items that you would like to order to:
Attn: Orders
1918 E. Glenwood Place
Santa Ana CA, 92705
Can I place my order over the phone?
Yes. Please contact us at 1-877-666-BAGS (2247) and a customer service rep can take your order. Our customer service hours are Mon-Fri 8am to 4pm PST.
How long will it take to receive my order?
All items that are in stock will ship out the following business day. If an item is not in stock, it will ship out in approximately 3 business days. If an item is out of stock or on back order, you will be notified of this during checkout.
How do I cancel an online order?
Most orders will ship out the following business day from when they are placed, so if you need to cancel your order, please contact us immediately at 1-877-666-BAGS (2247) or email us at info@seatbeltbags.com.
How will I know that my order has been received or processed?
Once your order is complete, you will receive a confirmation email with a summary of your order. Once your order has shipped you will receive a separate email with your tracking information.
RETURNS AND EXCHANGES
What is your return/exchange policy?
We will gladly refund or exchange merchandise within 30 days of the original purchase.
Merchandise must be in its original condition and must be accompanied by a receipt.
Refunds will be issued to the original form of payment only. If returning a gift that was purchased by credit card, the refund can only be issued to the original purchaser's credit card. You can exchange an item from Seatbeltbags.com at a Harveys retail store, and any remaining balance will be issued to you in the form of store credit. Merchandise purchased on Seatbeltbags.com may not be returned to a Harveys retail store for a refund. We will notify you by email once your return/exchange has been processed.
I lost/didn’t receive a return form. What should I do?
Please Click here to download a new return form. Or, you can contact customer service to have a new form emailed to you.
Where do I send my return?
Please mail your return to:
Attn: Returns
1918 E. Glenwood Place
Santa Ana CA, 92705
How will I know when my return/exchange has been received?
Once your return/exchange has been received, you will receive an email confirming that we have received your package.
How long will it take to receive a refund?
Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has been completed, you will receive an email confirming your refund.
How long will take for me to receive my exchange?
Once we receive your exchange it will take approximately 10-14 business days for your exchange to be processed and for you to receive your shipment. During the holiday season, please allow an extra 3-5 business days. Once your exchange has been completed you will receive a email confirmation including a tracking number for the new shipment.
Can I exchange/return merchandise purchased on Seatbeltbags.com to a Harveys Store?
You can exchange an item from Seatbeltbags.com to a Harveys retail store, and any remaining balance will be issued to you in the form of a store credit. Merchandise purchased on Seatbeltbags.com may be returned to Harveys retail store for store credit only. A Harveys retail store will not be able to issue you a refund for merchandise purchased on Seatbeltbags.com. If you would like to receive a refund for your Seatbeltbags.com return,
please mail your items to:
Harveys
1918 E. Glenwood Place
Santa Ana CA, 92705
How much does shipping cost?
Flat rates are offered for shipping. FedEx Ground shipping is Free. FedEx 2nd day is $30.00 and FedEx Standard Overnight is $40.00.
How will my order be shipped?
We ship all of our orders via FedEx.
Do you have any shipping restrictions (PO Box/APO)?
FedEx will not deliver shipments to PO Boxes or APO addresses. If you need an order shipped to an APO address please choose the Priority Mail APO addresses only shipping option from the website. Shipping to Po Boxes in not available at this time.
How long does shipping take?
Orders will ship within 1-3 business days from when the order was placed. We offer several different shipping methods on our website:
- FedEx Ground Delivery within 1- 5 business days in the continental US and 3-7 business days to Hawaii and Alaska.
- FedEx 2day Delivery within 2 business days by 4:30pm and residential delivery by 7pm. Available to all 50 states.
- FedEx Standard Overnight Next business day delivery by 3pm to most areas. For rural areas, delivery is guaranteed by 4:30pm.
Can I get my order shipped overnight and delivered on Saturday?
FedEx does offer Overnight Saturday delivery but this is not available in all areas. This shipping method is not offered on our website but if you would like to get a quote on this you can contact our customer service department at 1-877-666-BAGS (2247).
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Do you offer a catalog?
Sorry, but at this time we do not offer a catalog. All of our availabe products can be viewed at www.seatbeltbags.com
How do I apply for a job with Harveys?
Interested in working for a creative, fun environment? Send us your resume and cover letter to resume@seatbeltbags.com.
What is the Harveys Guarantee?
All Harveys bags are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your bag should require repair, we offer a repair service. If the nature of the repair is due to a manufacturing defect, we will gladly repair your bag free of charge. If the damage is not due to a manufacturing defect, there will be a $20 service charge for the repair.
I am interested in becoming a wholesale account. Who should I contact?
For Wholesale inquiries, please contact:
Paul Jaurequi
Phone: 714-277-4717
Email: Paul@seatbeltbags.com
For International wholesale inquiries, please contact:
Lindsey Stice
Phone: 714-277-4719
Email: Lindsey@seatbeltbags.com
Does Harveys accept donation requests?
Yes. Harveys selects special charities and fundraising events to donate products to. To have your charity or event considered for a donation, please submit the following 6 months prior to your event date:
1. Event Title
2. Event Date
3. Event Location
4. Event Purpose
5. Anticipated attendance
6. Federal Tax Identification Number
7. Shipping Address
8. Event Contact
9. Theme of event (if applicable)
Please email all requests to Ashley@seatbeltbags.com Subject: DONTATION REQUEST
International Orders
We accept International orders for approved countries that we currently do not have distribution for. You may place an order on our website if you do not live in a country that does not currently have Harveys distribution. If you do not find your country listed on our website as a shipping option, this means that we will be unable to ship an order to you. If you live in one of the countries listed below, please contact the distributor shown to place your order.
Denmark
DYBERG-LARSEN ApS
Middelfartvej 64,
DK-5466 Asperup
www.dyberg-larsen.dk
Japan
EXCEED EXPRESS CO LTD
6-1-30 Miyake-naka,
Matsubara-shi,
Osaka 580 0046
Japan
Email: info@harveys.jp
Singapore
Echo Brands Pte Ltd
501 Orchard Road
#02-12 Wheelock Place
Singapore 238880
Tel : 6235 2946
Email: info@echo-brands.com
www.echo-brands.com
South Korea
CNY International
3RD FLOOR 270 CHOONGJEONGRO 3-GA, SEODAEM
SEOUL, KOREA 120-840
www.harveys.co.kr
Email: john@harveys.co.kr
Sweden
Pricon Sales & Marketing AB
RITHA ANDERSSON
RODINS V 7
FALKENBERG, SWEDEN 311 34
www.harveys.se
The Netherlands
All American Handbags
KRUISSTRAAT 21
DRONGELEN, NETHERLANDS 4267ET
www.allamericanhandbags.nl
International Shipping
How are international packages shipped?
All International packages are shipped via USPS International Priority Mail.
How long does international shipping take?
International Priority mail will take approximately 6-10 business days.
How much does international shipping cost?
International orders will be charged a flat rate of $45.00 for shipping.
Will I be responsible for paying duties and taxes on an International order?
Yes, the recipient of the order will be responsible for paying all applicable duties and taxes.
International Distribution
Who should I contact about becoming an International distributor?
Please contact Lindsey Stice at for more information about becoming a distributor.
Phone: 714-277-4719
Email: Lindsey@seatbeltbags.com
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