Sizing
How do I tell the size of a particular bag?
The dimensions are included in the description of every product. To view the detailed description of a product, click on the thumbnail image of the product. The dimensions are displayed in this order: L x W x H. To help determine that size of a bag that yo u already own, you can count the number of squares and multiply be 2. Each piece of seatbelt webbing is approximately 2� wide.

Can Harveys make me a bag that is not available on your website?
Sorry, but at this time we do not make any custom orders. We also cannot make any modifications to bags that we currently sell. This includes adjusting the strap length, adding additional pockets or zippers, etc.

Strap Lengths
How can I tell what the strap length is on a particular bag?
The strap length and drop is included in the description of every bag. The strap length is the measurement of the strap from end to end. The drop length is the length from the middle of the strap to the top of the bag. The drop length will help you determine how far the bag will hang when it is resting on your body.

Can Harveys make me a bag that has a longer strap?
At this time we cannot make any custom orders. Some of our Carriage Collection bags come with an additional adjustable strap or one can be purchased separately. Currently, we do not offer additional straps for bags from the Classic Collection.

New Products
How often do you have new products?
New products are released four times a year (Fall, Winter, Spring, Summer). Each season we release new colors and prints that are available for a limited time. Items that are included in our Classic Collection are available year round.

How can I find out about the release of new products?
Please join our email list! We send out a Harveys Newsletter once a month, which includes information about new releases and upcoming Harveys events and contests. In addition, we send out monthly emails for new releases as they become available on our website. To view the most current issue of our newsletter, please visit this link: http://www.seatbeltbags.com/newsletter.html

Custom Products
Can Harveys make me a bag in a color/style that is not available on your website?
Sorry, but at this time we cannot make any custom orders.

Discontinued Products
Can I purchase a product that has been discontinued?
Inventory may still be available on items that have been discontinued. To check the availability of a specific item, you can contact customer service at 1.877-666-BAGS (2247) or by email at info@seatbeltbags.com. We will be happy to help you find a specific item that you are looking for, but we do not have the ability to give a list of every product that has ever been discontinued.

Mercedes-Benz Bag
I saw a bag with the Mercedes-Benz logo but I can't find it on your website. How can I get one?
Harveys has a special collaboration with Mercedes Benz and these bags are only offered through authorized Mercedes Benz dealers and also through the Mercedes-Benz website.

I saw a BMW Breast Cancer awareness bag. But I can't find it on your website. Where can I get one?
A few years ago Harveys collaborated with BMW and the Susan G. Komen Foundation. Harveys created a pink make-up bag that was sold exclusively through BMW dealerships and a portion of the proceeds were donated to the Susan G. Komen foundation. This bag is no longer in production and is not available through Harveys but has been spotted on ebay from time to time.

Repairs
Does Harveys offer a repair service?
All Harveys bags are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your bag should require repai,r we offer a repair service. If the nature of the repair is due to a manufacturing defect, we will gladly repair your bag free of charge. If the damage is not due to a manufacturing defect, there will be a $20 service charge for each repair that is performed on the bag.

Where do I send a bag that needs to be repaired?
To send an item back for a repair, please include a note in the shipment with your name, shipping address, telephone number, and a brief description of the nature of the repair that you are requesting. Please mail the repair to:

Attn: Repairs
2907 Oak Street
Santa Ana, CA 92707

Cleaning
How do I clean my bag?
For Harveys Seatbeltbags, we recommend that you clean your bag using mild soap and toothbrush to gently scrub away any dirt. Pure acetone can also be used to clean the seatbelt material, but do not use acetone on the lining of the bag because this will cause damage to it. We do not recommend that you machine-wash or dry clean your bag.

Harveys bags made from leather or wool should not be cleaned in this manner. Please contact customer service, if you have a question about cleaning one of these bags.

Do you offer a cleaning service?
Yes, the cost of the cleaning is $20 and will include the cost of shipping your bag back to you. Please be aware that not all stains can be removed but we will do our best to restore your bag to its original condition.To send your bag in for this service, click here to print and fill out the cleaning form. You can mail your bag to:

Attn: Cleaning
2907 Oak Street
Santa Ana, CA 92707

Quality
How/where are Harveys bags made?
Every Harveys bag is hand built here in the USA. All of our bags are sewn by hand using the finest and most durable materials available.

Can I purchase Harveys products in a store?
Harveys has its own store and we are growing fast and opening new locations. The Harveys store is located at:

3011 N. Main Street
Santa Ana, CA 92705
714-550-7105

Harveys products are also sold in various boutiques and department stores throughout the world. Please visit our store locator for a complete list of stores that carry Harveys products.

How are Limited Edition bags different from other Harveys bags?
Harveys releases Limited Edition bags twice a year. Limited Edition bags are made in fun color combinations with special lining that is not used in any other Harveys bag. There are only 250 of each style of Limited Edition bags and are only available while supplies last.

Gift Cards
Do you offer gift cards?
Yes, we offer gift cards in amounts ranging from $25 to $200. Gift cards can be ordered online or by phone. To order a gift card online, please click on the catalog and gift card link in the shopping page. If you would like a gift card in an amount other than what is available online, please contact customer service at 1-877-666-BAGS (2247) and we will be happy to accommodate you.

Order Status
How can I check the status of my order?
Once your order has been placed, you will receive a confirmation via email. Also, once your order has been shipped, you will receive a FedEx tracking number via email. You can track the status of your package and view the estimated delivery date, by visiting http://fedex.com/us/.

If you have any questions regarding your order, please contact customer service at 1877-666-BAGS (2247). Customer service hours are Monday-Friday 8am-4pm PST.

Ordering Info
What forms of payment do you accept?
Seatbeltbags.com accepts Visa, MasterCard, American Express, Discover and Harveys gift cards. If you would like to place an order using a gift card, you must contact customer service at 1-877-666-BAGS (2247). Customer service hours are Monday-Friday 8am-4pm PST.

If you would like to pay by check or money order, please contact customer service at 1-877-666-BAGS (2247) and a customer service rep will give you the order total with shipping and any applicable taxes. Please mail your payment along with your shipping address and the items that you would like to order to:

Attn: Orders
2215 N. Broadway
Santa Ana, CA 92706

Can I place my order over the phone?
Yes. Please contact us at 1-877-666-BAGS (2247) and a customer service rep can take your order. Our customer service hours are Mon-Fri 8am to 4pm PST.

How long will it take to receive my order?
All items that are in stock will ship out the following business day. If an item is not in stock, it will ship out in approximately 3 business days. If an item is out of stock or on back order, you will be notified of this during checkout.

How do I cancel an online order?
Most orders will ship out the following business day from when they are placed, so if you need to cancel your order, please contact us immediately at 1-877-666-BAGS (2247) or email us at info@seatbeltbags.com.

How will I know that my order has been received or processed?
Once your order is complete, you will receive a confirmation email with a summary of your order. Once your order has shipped you will receive a separate email with your tracking information.

Returns and Exchanges
What is your return/exchange policy?
All items must be returned unused and in their original condition within 60 days of the original purchase. A return form is included with every order and should be filled out and sent back with the item. If you need another return form, or if you did not receive one with your order, please contact us at 1-877-666-BAGS (2247). When mailing your items back to us please use a traceable and insured shipping method or we will not be able to guarantee credit for your return. Any item purchased from an online sale or factory sale cannot be returned or exchanged.

Where do I send my return?
Please mail your return to:
Attn: Returns
2907 Oak Street
Santa Ana, CA 92707

How will I know when my return/exchange has been received?
Once your return/exchange has been received, you will receive an email confirming that we have received your package.

How long will it take to receive a refund?
Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has been completed, you will receive an email confirming your refund. 

How long will take for me to receive my exchange?
Once we receive your exchange it will take approximately 10-14 business days for your exchange to be processed and for you to receive your shipment. During the holiday season, please allow an extra 3-5 business days. Once your exchange has been completed you will receive a email confirmation including a tracking number for the new shipment.

Can I return merchandise purchased on Seatbeltbags.com to a Harveys Store?
Yes, you may return merchandise to a Harveys Store. Simply bring your packing slip with you as proof of your purchase. However, you may not return merchandise purchased at Seatbeltbags.com to any other store other than a Harveys store.

How much does shipping cost?
Flat rates are offered for shipping. FedEx Ground shipping is Free. FedEx 2nd day is $15.00 and FedEx Standard Overnight is $25.00.

How will my order be shipped?
We ship all of our orders via FedEx. Since Harveys merchandise is relatively valuable, we do require signature confirmation on all of our shipments.

Do you have any shipping restrictions (PO Box/APO)?
FedEx will not deliver shipments to PO Boxes or APO addresses. If you need an order shipped to an APO address we would be happy to accommodate you with shipment via USPS. Please contact customer service at 1-877-666-BAGS (2247) for more information.

How long does shipping take?
Orders will ship within 1-3 business days from when the order was placed. Items that are on back order will ship on the 3rd business day from when the order was placed. You will be notified at checkout if an item is on back order. We offer several different shipping methods on our website:

- FedEx Ground Delivery within 1- 5 business days in the continental US and 3-7 business days to Hawaii and Alaska.
- FedEx 2day Delivery within 2 business days by 4:30pm and residential delivery by 7pm. Available to all 50 states.
- FedEx Standard Overnight Next business day delivery by 3pm to most areas. For rural areas, delivery is guaranteed by 4:30pm.

Can I get my order shipped overnight and delivered on Saturday?
FedEx does offer Overnight Saturday delivery but this is not available in all areas. This shipping method is not offered on our website but if you would like to get a quote on this you can contact our customer service department at 1-877-666-BAGS (2247).

Do you offer a catalog?
In an effort to save some trees, we offer our current catalog with the purchase of a $5.00 gift card.  You can purchase the gift card and catalog on our website. All gift cards and catalogs will be shipped free of charge.Catalogs are only available while supplies last.

I am interested in becoming a wholesale account. Who should I contact?
For Corporate Wholesale inquiries, please contact:
Sarah Roberto
Phone: 714-277-4702
Email: Sarah@seatbeltbags.com

For Specialty Boutique wholesale inquiries, please contact:
Kristina Alvarez
Phone: 714-277-4705
Email: Kristina@seatbeltbags.com

For International wholesale inquiries, please contact:
Lindsey Stice
Phone: 714-277-4719
Email: Lindsey@seatbeltbags.com

Does Harveys accept donation requests?
 Yes. Harveys selects special charities and fundraising events to donate products to. To have your charity or event considered for a donation, please submit the following 6 months prior to your event date:
1.      Event Title
2.      Event Date
3.      Event Location
4.      Event Purpose
5.      Anticipated attendance
6.      Federal Tax Identification Number
7.      Shipping Address
8.      Event Contact
9.      Theme of event (if applicable)

Please email all requests to Ashley@seatbeltbags.com Subject: DONTATION REQUEST

International Orders
We accept International orders for approved countries that we currently do not have distribution for. You may place an order on our website if you do not live in a country that does not currently have Harveys distribution. If you do not find your country listed on our website as a shipping option, this means that we will be unable to ship an order to you.  If you live in one of the countries listed below, please contact the distributor shown to place your order.

Canada
Tin Shack
20 SANFORD FLEMING DRIVE
COLLINGWOOD, ON L9Y 4V7
705-445-4263
www.seatbeltbags.ca
tim@tinshack.ca

Austria, Germany, Switzerland, Turkey
Core Products Oberstein Ltd.
Ruettehofstr. 35
D-79713 Bad Saeckingen
Germany
eoberstein@core-products.de

Sweden
American Emphasis
RADAVAGEN 1
PIXBO 43543
Sweden
www.americanemphasis.se
cecilia@americanemphasis.se

Japan
Cornet Corporation
TBD

South Korea
CNY International
3RD FLOOR 270 CHOONGJEONGRO 3-GA, SEODAEM
SEOUL, KOREA 120-840
www.harveys.co.kr
john@harveys.co.kr

International Shipping
How are international packages shipped?
All International packages are shipped via USPS International Priority Mail.

How long does international shipping take?
International Priority mail will take approximately 6-10 business days.

How much does international shipping cost?
International orders will be charged a flat rate of $45.00 for shipping.

Will I be responsible for paying duties and taxes on an International order?
Yes, the recipient of the order will be responsible for paying all applicable duties and taxes.