Sizing
How do I tell the size of a particular bag?
The dimensions are included in the description of every product. To view the detailed description of a product, click on the thumbnail image of the product. The dimensions are displayed in this order: L x W x H. To help determine that size of a bag that yo u already own, you can count the number of squares and multiply be 2. Each piece of seatbelt webbing is approximately 2� wide.
Can Harveys make me a bag that is not available on your website?
Sorry, but at this time we do not make any custom orders. We also cannot make any modifications to bags that we currently sell. This includes adjusting the strap length, adding additional pockets or zippers, etc.
Strap Lengths
How can I tell what the strap length is on a particular bag?
The strap length and drop is included in the description of every bag. The strap length is the measurement of the strap from end to end. The drop length is the length from the middle of the strap to the top of the bag. The drop length will help you determine how far the bag will hang when it is resting on your body.
Can Harveys make me a bag that has a longer strap?
At this time we cannot make any custom orders. Some of our Carriage Collection bags come with an additional adjustable strap or one can be purchased separately. Currently, we do not offer additional straps for bags from the Classic Collection.
New Products
How often do you have new products?
New products are released four times a year (Fall, Winter, Spring, Summer). Each season we release new colors and prints that are available for a limited time. Items that are included in our Classic Collection are available year round.
How can I find out about the release of new products?
Please join our email list! We send out a Harveys Newsletter once a month, which includes information about new releases and upcoming Harveys events and contests. In addition, we send out monthly emails for new releases as they become available on our website. To view the most current issue of our newsletter, please visit this link: http://www.seatbeltbags.com/newsletter.html
Custom Products
Can Harveys make me a bag in a color/style that is not available on your website?
Sorry, but at this time we cannot make any custom orders.
Discontinued Products
Can I purchase a product that has been discontinued?
Inventory may still be available on items that have been discontinued. To check the availability of a specific item, you can contact customer service at 1.877-666-BAGS (2247) or by email at info@seatbeltbags.com. We will be happy to help you find a specific item that you are looking for, but we do not have the ability to give a list of every product that has ever been discontinued.
Mercedes-Benz Bag
I saw a bag with the Mercedes-Benz logo but I can't find it on your website. How can I get one?
Harveys has a special collaboration with Mercedes Benz and these bags are only offered through authorized Mercedes Benz dealers and also through the Mercedes-Benz website.
I saw a BMW Breast Cancer awareness bag. But I can't find it on your website. Where can I get one?
A few years ago Harveys collaborated with BMW and the Susan G. Komen Foundation. Harveys created a pink make-up bag that was sold exclusively through BMW dealerships and a portion of the proceeds were donated to the Susan G. Komen foundation. This bag is no longer in production and is not available through Harveys but has been spotted on ebay from time to time.
Repairs
Does Harveys offer a repair service?
All Harveys bags are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your bag should require repai,r we offer a repair service. If the nature of the repair is due to a manufacturing defect, we will gladly repair your bag free of charge. If the damage is not due to a manufacturing defect, there will be a $20 service charge for each repair that is performed on the bag.
Where do I send a bag that needs to be repaired?
To send an item back for a repair, please include a note in the shipment with your name, shipping address, telephone number, and a brief description of the nature of the repair that you are requesting. Please mail the repair to:
Attn: Repairs
2907 Oak Street
Santa Ana, CA 92707
Cleaning
How do I clean my bag?
For Harveys Seatbeltbags, we recommend that you clean your bag using mild soap and toothbrush to gently scrub away any dirt. Pure acetone can also be used to clean the seatbelt material, but do not use acetone on the lining of the bag because this will cause damage to it. We do not recommend that you machine-wash or dry clean your bag.
Harveys bags made from leather or wool should not be cleaned in this manner. Please contact customer service, if you have a question about cleaning one of these bags.
Do you offer a cleaning service?
Yes, the cost of the cleaning is $20 and will include the cost of shipping your bag back to you. Please be aware that not all stains can be removed but we will do our best to restore your bag to its original condition.To send your bag in for this service, click here to print and fill out the cleaning form. You can mail your bag to:
Attn: Cleaning
2907 Oak Street
Santa Ana, CA 92707
Quality
How/where are Harveys bags made?
Every Harveys bag is hand built here in the USA. All of our bags are sewn by hand using the finest and most durable materials available. |