Seat Belt Bags

Frequently Asked Questions



PRODUCT INFORMATION Sizing
Strap Lengths
New Products
Custom Products
Discontinued Products
Mercedes-Benz Bag
Repairs
Cleaning
Quality
Limited Edition STORE LOCATIONS
ORDER INFORMATION Gift Cards
Order Status
Ordering Information
Returns and Exchanges SHIPPING CATALOGS CAREERS
HARVEYS GUARANTEE WHOLESALE DONATIONS INTERNATIONAL International Orders
International Distribution PRESS INQUIRIES
Product Information
SIZING

How do I figure out the size of each bag or accessory?

We always include the exact dimensions in the description of each item (you can see the detailed description when you click an item's thumbnail). The dimensions are shown as Length x Width x Height. The dimensions are included in the description of every product. To view the detailed description of a product, click on the thumbnail image of the product. The dimensions are displayed in this order: L x W x H. The Length of the product is the measurement from the very left to the very right, along the bottom base of the bag, with the item facing you. The Width of the product is the measurement from the front of the item to the back of the item, along the bottom base of the bag. The Height is the measurement from the bottom to the top, not including handles.

Can I special order a Harveys bag if I can't find what I want on the site?

We wish we could, but we don't make custom bags at this time. We also can't make modifications to bags that we currently sell, including adjusting the strap length, adding additional pockets, zippers, etc. If you have any feedback or suggestions for new styles or modifications to current styles, we're always open to feedback, and would love to hear from you!

STRAP LENGTHS

How can I tell what the strap length is on a particular bag?

We include the strap length and drop measurements in each bag's description. The strap length is the measurement of the strap from end to end, and the drop length is the measurement from the middle (or highest) part of the strap to the top of the bag. The drop length is a super useful measurement to help give you an idea of how far the bag will hang when you're wearing it.

Can Harveys make me a bag that has a longer strap?

We don't make custom straps and cannot modify our bags to change the strap length for bags we already produce. However, a few of our bags do come with adjustable straps, and we offer additional adjustable straps for some of our styles.

New Products

How often do you have new products?

Don't worry---we've got new Harveys items releasing all the time! On the first Friday of every month (we call 'em First Fridays), we release new product, and we have extra product releases throughout the year. Some of our product (like those First Friday releases) are "Seasonal" colors, prints and styles that are only available for a short period. Other products are part of our "Core" collection, and are available year-round.

How can I find out about the release of new products?

Join our mailing list and be one of the FIRST customers to find out when new product is released. We also regularly include special offers and promotions that you won't want to miss!

CUSTOM PRODUCTS

Can Harveys make me a bag in a color/style that is not available on your website?

Sorry, we really can't make custom bags. We get this question a lot, and as much as we'd like to say "Yeah!" we really can't. Here's the inside scoop: in order for us to make Seatbeltbags, we have to be able to produce them at certain quantities. Custom bags take much longer to produce, which means fewer bags get made, and the bags end up costing more. Don't get us wrong, it's up there on our "things we'd like to do eventually" board, but we can't do it yet. Keep watching our product and Limited Edition releases, though, because you never know what's coming out of our factory next!

DISCONTINUED PRODUCTS

Can I purchase a product that has been discontinued?

Our website shows all of our most current products, and also features discontinued items that are back in stock on our Back in Stock page. If you can't find an item that you are looking for on the website, contact our Customer Service department at 1-877-666-BAGS (2247) or by email at info@seatbeltbags.com, and we'll be happy to try tracking it down for you at our retail stores, or through another retailer.

MERCEDES-BENZ BAGS

I saw a bag with the Mercedes-Benz logo but I can't find it on your website. How can I get one?

Harveys has a special collaboration with Mercedes Benz and these bags are only offered through authorized Mercedes Benz dealers and also through the Mercedes-Benz website.

REPAIRS

Does Harveys offer a repair service?

All Harveys seatbeltbags are Guaranteed Tough for life! If, during its lifetime, your Seatbeltbag should require repair due to a manufacturing defect, we will gladly repair your bag free of charge. For more detailed information about our warranty and for instructions on taking us up on this guarantee, check out our Warranty & Cleaning page.

Where do I send a bag that needs to be repaired?

We've got two types of repair services; one for repairs that fall under our warranty, and repairs that are not covered by our warranty. If you're not sure what category your repair falls under, contact Customer Service for more information. To send an item back for a repair, fill out the appropriate repair form found on our Warranty & Cleaning page. Just fill out the form completely and include it with your shipment.

Mail your repair to:

Harveys
Attn: Repairs
1918 E. Glenwood Place
Santa Ana, CA 92705

CLEANING

How do I clean my bag?

For Harveys Seatbeltbags, we recommend that you clean your bag using mild soap and a toothbrush to gently scrub away any dirt. Pure acetone can also be used to clean the seatbelt material, but do not use acetone on the lining of the bag because this will cause damage to it. We don't recommend that you machine-wash or dry clean your bag. Harveys bags made from leather or wool should not be cleaned in this manner. Please contact Customer Service if you have a question about cleaning one of these bags.

Do you offer a cleaning service?

Yes, we do! We call it a "Bag Spa" and your bag will thank you for it! The cost for sending your bag to the Bag Spa is $20 and will include the cost of shipping your bag back to you. Please be aware that not all stains can be removed, but we will do our best to restore your bag to its original condition. Seatbeltstrap totes, rope totes, lace covered and any non-seatbelt surface bag is not suitable for the cleaning service. We recommend cleaning these bags with a colorless detergent and a damp soft cloth. To send your bag in for this service, click here to print and fill out the cleaning form.
You can mail your bag to:

Harveys
Attn: Cleaning
1918 E. Glenwood Place
Santa Ana, CA 92705

QUALITY

How and where are Harveys bags made?

Every Harveys bag is Built in the USA, in our own factory! All of our bags are sewn by hand using the best and most durable materials available. What can we say? We take a lot of pride in what we do.

LIMITED EDITION

How are Limited Edition bags different from other Harveys bags?

Harveys releases Limited Edition bags twice a year. Limited Edition bags are made in fun color combinations with special lining that is not used in any other Harveys bag. There are only 250 of each style of Limited Edition bags and these bags are only available while supplies last.

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Store Locations

Can I purchase Harveys products in a store?

Of course! Visit our Store Locator for a complete list of stores that carry Harveys products.

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Order Information
GIFT CARDS

Do you offer gift cards?

Yes, we offer gift cards in amounts ranging from $25 to $200. Gift cards can be ordered online or by phone. To order a gift card online, click on the gift card link in the shopping page.
If you want a gift card in an amount other than what is available online, you can contact Customer Service at 1-877-666-BAGS (2247) and we'll be happy to help!

Gift cards can be used or purchased at any Harveys retail store. To use a gift card for a website purchase, please call Customer Service 877-666-BAGS.

ORDER STATUS

How can I check the status of my order?

Once your order has been placed, you will receive a confirmation email. You'll also receive a FedEx tracking number via email once your order has been shipped, which you can use to track your package at http://fedex.com/us/. If you have any questions regarding your order, you can contact Customer Service at 1-877-666-BAGS (2247).
Our Customer Service hours are Monday-Friday 7am-4pm PST.

ORDERING INFORMATION

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Paypal and Harveys gift cards on our website. If you'd like to place an order using a gift card, please call Customer Service at
1-877-666-BAGS (2247).
Our Customer Service hours are Monday-Friday 7am-4pm PST.

If you would like to pay by money order, please contact Customer Service at
1-877-666-BAGS (2247) and we'll give you the order total with shipping and any applicable taxes.
Please mail your payment along with your shipping address and the items that you would like to order to:

Harveys
Attn: Orders
1918 E. Glenwood Place
Santa Ana, CA 92705

Can I place my order over the phone?

Oh, yeah! Give us a call at 1-877-666-BAGS (2247) one of our super-helpful Customer Service reps can take your order. Our Customer Service hours are Mon-Fri 7am to 4pm PST.

How long will it take to receive my order?

Most orders ship the following business day after an order is placed, and will never take longer than 3 business days to ship out of our factory. As soon as your order ships, you'll receive an email with the tracking information. The actual shipping time depends on what shipping method you chose during checkout. Check out our shipping FAQ's for more info.

How do I cancel an online order?

If you need to cancel your order, please call us right away at 1-877-666-BAGS (2247). Since most orders ship the day after you place your order, cancellations need to happen before the product ships from our warehouse.

How will I know that my order has been received or processed?

Once your order is complete, you'll receive a confirmation email with a summary of your order. You'll also get an email with tracking info when your order has shipped.

RETURNS AND EXCHANGES

What is your return/exchange policy?

We will gladly refund or exchange merchandise within 30 days of the original purchase.

Merchandise must be in its original condition and must be accompanied by a receipt.

Refunds will be issued to the original form of payment only. If returning a gift that was purchased by credit card, the refund can only be issued to the original purchaser's credit card. Any item purchased from our website can be exchanged at one of our Harveys retail stores. If there's a remaining balance due to you, it will be issued in the form of store credit. Refunds cannot be issued at our retail stores for items purchased on our website. If processing a refund or exchange directly through our website Customer Service, we will send you an email once your return or exchange has been processed.

I lost/didn't receive a return form. What should I do?

Please click here to download a new return form. Or, you can contact Customer Service to have a new form emailed to you.

Where do I send my return?

Please mail your return to:

Harveys
Attn: Returns
1918 E. Glenwood Place
Santa Ana, CA 92705

How long will it take to receive a refund?

Once we receive your return, it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has been completed, you will receive an email confirming your refund.

How long will it take for me to receive my exchange?

Once we receive your exchange it will take approximately 10-14 business days for your exchange to be processed and for you to receive your shipment. During peak shipping times (i.e. winter holidays, Valentine's day, or during a big website sale) please allow an extra 3-5 business days. Once your exchange has been completed, you will receive an email confirmation including a tracking number for your new shipment.

Can I exchange/return merchandise purchased on Seatbeltbags.com to a Harveys Store?

You can exchange an item from our website at a Harveys retail store, and any remaining balance will be issued to you in the form of store credit. Merchandise purchased on the website can be returned at a Harveys retail store for store credit only. Please note that refunds cannot be issued at our retail stores for items purchased on the website.
If you would like to receive a refund for your website return, please mail your items to:

Harveys
1918 E. Glenwood Place
Santa Ana, CA 92705

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Shipping

How much does shipping cost?

Shipping rates vary depending on the weight of the shipment and the destination. You will be able to review shipping options and pricing during checkout. We also have a handy shipping calculator where you can figure out the shipping price before checking out. All International shipments are subject to additional duties and taxes.

How will my order be shipped?

Domestic shipments ship via FedEx or USPS. If your order is shipping via FedEx SmartPost, final delivery of your option will be delivered by USPS. International Shipments will be sent via USPS Priority Mail or First Class International.

Do you have any shipping restrictions (PO Box/APO)?

We cannot ship to P.O. Boxes at this time. However, we definitely can ship to military addresses. Shipping options for military addresses are available when entering address information during checkout. You can also get this information using our shipping calculator, which is available before checkout.

How long does shipping take?

Shipping time depends on the shipping method you select during checkout, but orders ship out of our factory by the third business day (Monday through Friday) after the order is placed.

  • FedEx SmartPost
    Delivery by the US Postal Service.
    Delivery within 10-14 business days.
    Delivery to Alaska and Hawaii take longer.
  • FedEx Ground
    1-5 business days to the 48 contiguous states.
    3-7 business days to Alaska and Hawaii.
  • FedEx Express Saver
    3 business days
  • FedEx 2day
    2 business days
  • FedEx Standard Overnight
    1 business day, delivery by 7pm
  • FedEx Priority Overnight
    delivery by 10:30 am to most areas.
    Delivery by 5pm to rural areas.
  • USPS Priority Mail International - delivery in 6-10 business days

Is a signature required at the time of delivery?

No, a signature is not required upon delivery.

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Catalogs

Do you offer a catalog?

We do not offer a catalog, but all of our available products can be viewed on our website at www.seatbeltbags.com.

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Careers

How do I apply for a job with Harveys?

Interested in working in a creative, fun environment? Send us your resume and cover letter to resume@seatbeltbags.com.

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Harveys Guarantee

What is the Harveys Guarantee?

All Harveys Seatbeltbags are Built in the USA and are Guaranteed Tough for life! If, during its lifetime, your Seatbeltbag should require repair due to a manufacturing defect, we will gladly repair your bag free of charge. Please visit our Warranty & Cleaning page for more details!

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Wholesale

I am interested in becoming a wholesale account. Who should I contact?

For domestic wholesale inquiries, please contact:

Victoria Henson
714-277-4714
victoria@seatbeltbags.com

For international wholesale inquiries, please contact:

Paul Jaurequi
714-277-4717
paul@seatbeltbags.com

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Donations

Does Harveys accept donation requests?

Definitely. Harveys selects special charities and fundraising events to donate products to. To have your charity or event considered for a donation, please submit the following 6 months prior to your event date:

  1. Event Title
  2. Event Date
  3. Event Location
  4. Event Purpose
  5. Anticipated attendance
  6. Federal Tax Identification Number
  7. Shipping Address
  8. Event Contact
  9. Theme of event (if applicable)

Please email all requests to:
donations@seatbeltbags.com with the subject line 'DONATION REQUEST'

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International
INTERNATIONAL ORDERS

We accept international orders for approved countries where we do not already have a designated Harveys distributor. If you do not find your country listed on our website as a shipping option, this means that we will be unable to ship an order to you.

INTERNATIONAL DISTRIBUTION

Who should I contact about becoming an international distributor?

Please contact Paul Jaurequi for more information about becoming a distributor:

Paul Jaurequi
714-277-4717
paul@seatbeltbags.com

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PRESS INQUIRIES

If you would like to feature Harveys in your online or print publication, send an email to press@seatbeltbags.com with your average monthly reach and audience demographics.