How do I figure out the size of each bag or accessory?
We always include the exact dimensions in the description of each item (you can see the detailed description when you click an item's thumbnail). The dimensions are shown as Length x Width x Height. The dimensions are included in the description of every product. To view the detailed description of a product, click on the thumbnail image of the product. The dimensions are displayed in this order: L x W x H. The Length of the product is the measurement from the very left to the very right, along the bottom base of the bag, with the item facing you. The Width of the product is the measurement from the front of the item to the back of the item, along the bottom base of the bag. The Height is the measurement from the bottom to the top, not including handles.
Can I special order a Harveys bag if I can't find what I want on the site?
We wish we could, but we don't make custom bags at this time. We also can't make modifications to bags that we currently sell, including adjusting the strap length, adding additional pockets, zippers, etc. If you have any feedback or suggestions for new styles or modifications to current styles, we're always open to feedback, and would love to hear from you!
How can I tell what the strap length is on a particular bag?
We include the strap length and drop measurements in each bag's description. The strap length is the measurement of the strap from end to end, and the drop length is the measurement from the middle (or highest) part of the strap to the top of the bag. The drop length is a super useful measurement to help give you an idea of how far the bag will hang when you're wearing it.
Can Harveys make me a bag that has a longer strap?
We don't make custom straps and cannot modify our bags to change the strap length for bags we already produce. However, a few of our bags do come with adjustable straps, and we offer additional adjustable straps for some of our styles.
How often do you have new products?
Don't worry---we've got new Harveys items releasing all the time! On the first Friday of every month (we call 'em First Fridays), we release new product, and we have extra product releases throughout the year. Some of our product (like those First Friday releases) are "Seasonal" colors, prints and styles that are only available for a short period. Other products are part of our "Core" collection, and are available year-round.
How can I find out about the release of new products?
Join our mailing list and be one of the FIRST customers to find out when new product is released. We also regularly include special offers and promotions that you won't want to miss!
Can Harveys make me a bag in a color/style that is not available on your website?
Sorry, we really can't make custom bags. We get this question a lot, and as much as we'd like to say "Yeah!" we really can't. Here's the inside scoop: in order for us to make Seatbeltbags, we have to be able to produce them at certain quantities. Custom bags take much longer to produce, which means fewer bags get made, and the bags end up costing more. Don't get us wrong, it's up there on our "things we'd like to do eventually" board, but we can't do it yet. Keep watching our product and Limited Edition releases, though, because you never know what's coming out of our factory next!
Can I purchase a product that has been discontinued?
Our website shows all of our most current products, and also features discontinued items that are back in stock on our Back in Stock page. If you can't find an item that you are looking for on the website, contact our Customer Service department at 1-877-666-BAGS (2247) or by email at firstname.lastname@example.org, and we'll be happy to try tracking it down for you at our retail stores, or through another retailer.
I saw a bag with the Mercedes-Benz logo but I can't find it on your website. How can I get one?
Harveys has a special collaboration with Mercedes Benz and these bags are only offered through authorized Mercedes Benz dealers and also through the Mercedes-Benz website.
Does Harveys offer a repair service?
All Harveys seatbeltbags are Guaranteed Tough for life! If, during its lifetime, your Seatbeltbag should require repair due to a manufacturing defect, we will gladly repair your bag free of charge. For more detailed information about our warranty and for instructions on taking us up on this guarantee, check out our Warranty & Cleaning page.
Where do I send a bag that needs to be repaired?
We've got two types of repair services; one for repairs that fall under our warranty, and repairs that are not covered by our warranty. If you're not sure what category your repair falls under, contact Customer Service for more information. To send an item back for a repair, fill out the appropriate repair form found on our Warranty & Cleaning page. Just fill out the form completely and include it with your shipment.
Mail your repair to:
1918 E. Glenwood Place
Santa Ana, CA 92705
How do I clean my bag?
For Harveys Seatbeltbags, we recommend that you clean your bag using mild soap and a toothbrush to gently scrub away any dirt. Pure acetone can also be used to clean the seatbelt material, but do not use acetone on the lining of the bag because this will cause damage to it. We don't recommend that you machine-wash or dry clean your bag. Harveys bags made from leather or wool should not be cleaned in this manner. Please contact Customer Service if you have a question about cleaning one of these bags.
Do you offer a cleaning service?
Yes, we do! We call it a "Bag Spa" and your bag will thank you for it! The cost for sending your bag to the Bag Spa is $20 and will include the cost of shipping your bag back to you. Please be aware that not all stains can be removed, but we will do our best to restore your bag to its original condition. Seatbeltstrap totes, rope totes, lace covered and any non-seatbelt surface bag is not suitable for the cleaning service. We recommend cleaning these bags with a colorless detergent and a damp soft cloth. To send your bag in for this service, click here to print and fill out the cleaning form.
You can mail your bag to:
1918 E. Glenwood Place
Santa Ana, CA 92705
How and where are Harveys bags made?
Every Harveys bag is Built in the USA, in our own factory! All of our bags are sewn by hand using the best and most durable materials available. What can we say? We take a lot of pride in what we do.
How are Limited Edition bags different from other Harveys bags?
Harveys releases Limited Edition bags twice a year. Limited Edition bags are made in fun color combinations with special lining that is not used in any other Harveys bag. There are only 250 of each style of Limited Edition bags and these bags are only available while supplies last.
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